Over 300 of you gathered at PendomoniumX NYC for a day of connection, community, and content. What a day. We covered a lot of ground during PendomoniumX NYC—from navigating the AI revolution, to mastering the product operating model, to the latest Pendo innovations. In case you missed any of the details (or were unable to […]
Every morning, you wake up to another AI breakthrough. Another competitor launching an intelligent feature. Another industry leader talking about “agents on the org chart.” The pace isn’t just fast—it’s relentless, and the gap between those who adapt and those who don’t is widening every day. If you’re a software experience leader, you’re caught in […]
Supply chain efficiency is an operational concern and a strategic imperative. Companies invest millions in sophisticated logistics systems, inventory management software, and warehouse automation. Yet even the most advanced technology fails to deliver results when the employees using these systems struggle to navigate them effectively. The truth is simple but often overlooked: your supply chain’s […]
While AI is changing how we build, the foundations of good software—understanding your users, delivering value, and driving real business outcomes—are more critical than ever. Silicon Valley Product Group (SVPG)’s Marty Cagan, Christian Idiodi, and Lea Hickman know this deeply. They’ve helped software leaders worldwide grow and thrive with The Product Operating Model, written a […]
Here’s why IT is perfectly positioned for the role. From boosting efficiency to unlocking entirely new product capabilities, AI promises a transformative future for businesses across every industry. But as companies scramble to leverage this powerful technology, a critical question emerges: Who will lead the charge? The answer, often overlooked in the initial excitement, is […]
Your software’s first impression sets the tone for long-term retention. Onboarding is one of the most critical parts of your software experience. It’s the bridge between a user signing up or logging in for the first time and finding real value. When done well, it sets the stage for long-term engagement, satisfaction, and retention. But […]
Software experience is an executive-level issue, not an end-user issue. In 2025, worldwide IT spending is expected to total $5.74 trillion—a 9% increase from 2024. That spend goes towards an average of 231 apps at each enterprise, with no slowdown in sight. Software investments are made with the best of intentions: increasing productivity and revenue, […]
IT teams need a clear line of sight into agents’ behavior and the data they’re trained on. Companies of all sizes and across industries are going all in on AI agents as a means to improve their businesses. The proof is in the numbers: Enterprise spending on generative AI is expected to hit $644 billion […]
When customers churn, it seems like it happens out of nowhere. One day, they’re logging in and exploring your product. The next, they’ve disappeared without so much as a goodbye. But at-risk customers do give warning signs, but many businesses aren’t equipped to detect them. If you measure customer satisfaction solely on direct feedback, you’re […]
Embedding expansion opportunities directly within software ensures they’re timely, relevant, and seamlessly integrated into the user experience. When it comes to revenue growth, acquiring new customers is only half the battle. Real growth comes from expanding the value of a company’s existing customer base—which is where cross-sell and upsell strategies come in. When done right, […]