Once upon a time I juggled my interests between technology and world politics. Eventually technology won, and that’s what I do now. However, I did take world politics (and geopolitics) very seriously. Back in 2006 I participated in the 36th Saint Gallen Symposium. It was the middle of the financial crisis and it was a […]
Validate provided a quick, powerful way to guide our research before launching our own customer portal. How can you gather feedback in a way that centers around your product strategy, puts you in control of your customer experience (CX), and makes every one of your customers feel heard? Updating and moderating requests on traditional, community-centric […]
UPDATE: I have created a video example showcasing the real-time implementation. Last year we published a paper at the Virtual Reality Software and Technology (VRST ’13) conference on the topic of color correction for see-through displays. The paper proposes a solution to color blending, which is the phenomenon where colors in transparent displays look “washed-out”; i.e. the […]
How you collect and manage user feedback has evolved—and your customer intelligence tools need to keep up. When you give customers a channel to communicate with you, they’ll tell you everything. Ask your customers which features they’d like to see in your roadmap for one product area, and they’ll tell you about bugs in another. […]
My previous post shows examples of color correction for two images (IronMan and a Rhino) over different backgrounds. I have been asked whether color correction can run in real-time and thus we’ve created a video showcasing just that: real-time color correction. As you can see we can turn it on and off, and achieve acceptable […]
From improving compliance to boosting productivity, Pendo’s intelligent DAP ensures your custom-built solutions deliver measurable ROI. Financial services (FinServ) firms are no stranger to software innovation. With rising customer expectations, complex regulatory requirements, and a competitive landscape, using technology to drive efficiency and differentiation is non-negotiable. While SaaS applications dominate many enterprise portfolios—with the average […]
Last week was the third international ACM workshop on Personalized access to cultural heritage (PATCH ’14). Given our current work with the Winnipeg Art Gallery on interactive cases for Inuit Art, we sent a short paper describing the design framework we are using to design such cases. Unfortunately, none of the authors could travel to […]
An evolution of in-app communications is underway, and for more than just product teams. Personalization is one of the buzziest words in tech today (alongside AI). When you’re small, getting to know your users and tailoring their product experiences is feasible. But as you grow, it becomes harder to maintain that same level of closeness. […]
If you are working on mid-air interactions or hand gestures for interacting remotely with a computer, or for creating the next augmented reality (AR) gadget, then you will certainly encounter that your novel hand-wavvy mid-air ironman-like interface is REALLY tiresome. And that’s no small problem. Known as the gorilla arm effect, this phenomenon was one […]
Communications are here to enhance your product experience, not hurt it. Every so often, the internet is abuzz with a rogue app notification or test email that wasn’t quite ready to be seen. To help you avoid becoming the next “oops” moment, we’ve put together a list of do’s and don’ts when it comes to […]