Sellers can get lost in complex Salesforce implementations. Use these strategies to make sure that doesn’t happen to yours. In the past, work was like an orderly assembly line. People identified where things got stuck, then stopped the line to fix the problem. Today, most work happens inside software (and a lot of it). Companies […]
How Pendo put Zelta to work: Lessons in AI and customer feedback
When Pendo acquired Zelta, the excitement was immediate. Zelta customers, like KOVRR, were using AI-powered customer intelligence to save hours each week and boost their NPS scores. But all good things take a plan, and Pendo’s own team needed to figure out how we could start using the power of Zelta to achieve these same […]
Why internal product managers are your company’s unsung heroes
Optimizing internal workflows with a product mindset drives enormous value for businesses. Andrei Zimin is a Senior Product Manager for Observability (internal) at Asana with over 8 years of Big Tech and Startup experience in the Silicon Valley. Every day, product managers (PMs) help their businesses build better tools, cultivate happier users, and drive serious […]
4 better business outcomes powered by Pendo
Want to cut costs, grow revenue, streamline ops, and increase loyalty? We’ve got you covered. Higher revenues. Lower costs. More retention. Less churn. Every business wants to drive better outcomes, but how best to get there? In today’s digital-first world, the answer increasingly comes down to your product. Yes, it should be the vehicle for […]
We Are Europe – Manifest
Once upon a time I juggled my interests between technology and world politics. Eventually technology won, and that’s what I do now. However, I did take world politics (and geopolitics) very seriously. Back in 2006 I participated in the 36th Saint Gallen Symposium. It was the middle of the financial crisis and it was a […]
How we used idea tests to validate Listen’s idea portal
Validate provided a quick, powerful way to guide our research before launching our own customer portal. How can you gather feedback in a way that centers around your product strategy, puts you in control of your customer experience (CX), and makes every one of your customers feel heard? Updating and moderating requests on traditional, community-centric […]