I don’t write very often on the blog, due mainly to the limitations of working for a large corporation and the need to maintain our work secret. However, this one I really liked working on, and I personally enjoy it! I hope you enjoy it too. Have you ever wanted to preview your driving route […]
Learn how to use data and AI for more effective product discovery. If you’re a product manager, designer, engineer, or leader of one of these teams, you know that one of the most important—and challenging—parts of the job is deciding what to build. This is because product teams are no longer only responsible for building […]
How we build is changing. Why we build is not. “Learn to code.” For years, those three words served as a shorthand for surviving an economy rife with creative destruction and the job market disruptions that went with it. Software engineering, we were told, was here to stay— an island of stability in a sea […]
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No matter how seamless your user experience (UX) is or how valuable your product’s features are, support teams still find themselves inundated with support calls and tickets. While in some cases this might be due to an actual product bug or outage, in most cases, they’re due to lack of education or context around the […]
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This blog is based on Thomson Reuters’ Pendomonium session, Measuring the impact of your awesome analytics work. “How do you measure and show the value of product analytics?” This was the question that captured the attention of many at Pendomonium 2023, including Thomson Reuters’ senior director of product analytics, Drew Harden. Nobody reached a solid […]
We’ve all interacted with a product that didn’t live up to its promises. From mis-set expectations to poorly placed paywalls, users leave products for many reasons. And because user retention varies between industry, region, and company size, it’s hard to know if your product is keeping an adequate amount of users—or if you’re losing more […]
At some point, we’ve all had no replay tool (or thought the same). We’ve all heard the famous saying “A picture’s worth a thousand words.” But what about a video? Product teams are always on the hunt for ways to truly understand their users—and then build the best products for them. And one key tool […]