Here’s why IT is perfectly positioned for the role. From boosting efficiency to unlocking entirely new product capabilities, AI promises a transformative future for businesses across every industry. But as companies scramble to leverage this powerful technology, a critical question emerges: Who will lead the charge? The answer, often overlooked in the initial excitement, is […]
Your software’s first impression sets the tone for long-term retention. Onboarding is one of the most critical parts of your software experience. It’s the bridge between a user signing up or logging in for the first time and finding real value. When done well, it sets the stage for long-term engagement, satisfaction, and retention. But […]
Software experience is an executive-level issue, not an end-user issue. In 2025, worldwide IT spending is expected to total $5.74 trillion—a 9% increase from 2024. That spend goes towards an average of 231 apps at each enterprise, with no slowdown in sight. Software investments are made with the best of intentions: increasing productivity and revenue, […]
IT teams need a clear line of sight into agents’ behavior and the data they’re trained on. Companies of all sizes and across industries are going all in on AI agents as a means to improve their businesses. The proof is in the numbers: Enterprise spending on generative AI is expected to hit $644 billion […]
When customers churn, it seems like it happens out of nowhere. One day, they’re logging in and exploring your product. The next, they’ve disappeared without so much as a goodbye. But at-risk customers do give warning signs, but many businesses aren’t equipped to detect them. If you measure customer satisfaction solely on direct feedback, you’re […]
Embedding expansion opportunities directly within software ensures they’re timely, relevant, and seamlessly integrated into the user experience. When it comes to revenue growth, acquiring new customers is only half the battle. Real growth comes from expanding the value of a company’s existing customer base—which is where cross-sell and upsell strategies come in. When done right, […]
During events with our users, like our Pendo User Groups and Pendomonium, we like to sit down with our partners and discuss how working with Pendo helps their business. Most recently, Trevor Bunker from Applied Systems and Donovan Lytle from Anthology shared their experiences and advice. Here’s what we learned. Watch the full recording or […]
In the age of AI, human creativity and agency will be what elevate a product from merely functional to fantastic. AI is transforming how we work. From understanding user behaviors and pain points to generating wireframes and prototypes at unprecedented speed, these tools are powerful partners for product managers working to build something great. When […]
Drive productivity up and support costs down with the Pendo platform. For so many companies, software isn’t generating the value vendors promised. Apps proliferate in tech stacks—the average enterprise now uses 247 of them. What’s more, employees find themselves toggling between nine apps daily on average—wasting precious time navigating through them. As confusion and frustration […]
When the consequences of clunky software become disastrous. Bad software experiences make users and businesses both suffer. For customers, the frustration of it all leads to negative sentiment, poor adoption, and ultimately increased churn as they look for a better solution elsewhere. For employees, it means diminished productivity, hindered collaboration, and more compliance risks for […]