Sellers can get lost in complex Salesforce implementations. Use these strategies to make sure that doesn’t happen to yours. In the past, work was like an orderly assembly line. People identified where things got stuck, then stopped the line to fix the problem. Today, most work happens inside software (and a lot of it). Companies […]
When Pendo acquired Zelta, the excitement was immediate. Zelta customers, like KOVRR, were using AI-powered customer intelligence to save hours each week and boost their NPS scores. But all good things take a plan, and Pendo’s own team needed to figure out how we could start using the power of Zelta to achieve these same […]
Optimizing internal workflows with a product mindset drives enormous value for businesses. Andrei Zimin is a Senior Product Manager for Observability (internal) at Asana with over 8 years of Big Tech and Startup experience in the Silicon Valley. Every day, product managers (PMs) help their businesses build better tools, cultivate happier users, and drive serious […]
Want to cut costs, grow revenue, streamline ops, and increase loyalty? We’ve got you covered. Higher revenues. Lower costs. More retention. Less churn. Every business wants to drive better outcomes, but how best to get there? In today’s digital-first world, the answer increasingly comes down to your product. Yes, it should be the vehicle for […]
Once upon a time I juggled my interests between technology and world politics. Eventually technology won, and that’s what I do now. However, I did take world politics (and geopolitics) very seriously. Back in 2006 I participated in the 36th Saint Gallen Symposium. It was the middle of the financial crisis and it was a […]
Validate provided a quick, powerful way to guide our research before launching our own customer portal. How can you gather feedback in a way that centers around your product strategy, puts you in control of your customer experience (CX), and makes every one of your customers feel heard? Updating and moderating requests on traditional, community-centric […]
UPDATE: I have created a video example showcasing the real-time implementation. Last year we published a paper at the Virtual Reality Software and Technology (VRST ’13) conference on the topic of color correction for see-through displays. The paper proposes a solution to color blending, which is the phenomenon where colors in transparent displays look “washed-out”; i.e. the […]
How you collect and manage user feedback has evolved—and your customer intelligence tools need to keep up. When you give customers a channel to communicate with you, they’ll tell you everything. Ask your customers which features they’d like to see in your roadmap for one product area, and they’ll tell you about bugs in another. […]
My previous post shows examples of color correction for two images (IronMan and a Rhino) over different backgrounds. I have been asked whether color correction can run in real-time and thus we’ve created a video showcasing just that: real-time color correction. As you can see we can turn it on and off, and achieve acceptable […]
From improving compliance to boosting productivity, Pendo’s intelligent DAP ensures your custom-built solutions deliver measurable ROI. Financial services (FinServ) firms are no stranger to software innovation. With rising customer expectations, complex regulatory requirements, and a competitive landscape, using technology to drive efficiency and differentiation is non-negotiable. While SaaS applications dominate many enterprise portfolios—with the average […]