No matter how seamless your user experience (UX) is or how valuable your product’s features are, support teams still find themselves inundated with support calls and tickets. While in some cases this might be due to an actual product bug or outage, in most cases, they’re due to lack of education or context around the […]
This blog is based on Thomson Reuters’ Pendomonium session, Measuring the impact of your awesome analytics work. “How do you measure and show the value of product analytics?” This was the question that captured the attention of many at Pendomonium 2023, including Thomson Reuters’ senior director of product analytics, Drew Harden. Nobody reached a solid […]
We’ve all interacted with a product that didn’t live up to its promises. From mis-set expectations to poorly placed paywalls, users leave products for many reasons. And because user retention varies between industry, region, and company size, it’s hard to know if your product is keeping an adequate amount of users—or if you’re losing more […]
At some point, we’ve all had no replay tool (or thought the same). We’ve all heard the famous saying “A picture’s worth a thousand words.” But what about a video? Product teams are always on the hunt for ways to truly understand their users—and then build the best products for them. And one key tool […]
Just because you built something great doesn’t mean users will come. So you built the perfect product. You did the research. You validated it with users. You spent months in discovery. It solves a major challenge. And of course, it’s perfectly designed. But six months later, your perfect product is being ignored. No one knows […]
2024 was a year of incredible growth, learning, and innovation for product professionals everywhere. If you’re reading this, you’re likely part of the vibrant, dynamic community that’s making product magic happen. You worked hard this year, and you deserve a little extra celebration to carry you into the new year. What better way to kick off […]
How do you develop and implement clear governance while using Pendo? Take a page out of the LexisNexis playbook. This blog is authored by Vijitha Cheekala, Product Manager at LexisNexis While the phrase, ‘many hands make light work,’ is often true, the ‘many hands’ aspect is why organizations need standardization and governance practices for their […]
This year, we infused advanced AI capabilities into every part of our platform—with much more to come in 2025. This year, we’ve been busy. We served 13,000 businesses across 161 countries. 50,000 active users logged into Pendo every month. We collected 560 billion events per month from 820 million end-users, for a total of 22.5 […]
Sellers can get lost in complex Salesforce implementations. Use these strategies to make sure that doesn’t happen to yours. In the past, work was like an orderly assembly line. People identified where things got stuck, then stopped the line to fix the problem. Today, most work happens inside software (and a lot of it). Companies […]
When Pendo acquired Zelta, the excitement was immediate. Zelta customers, like KOVRR, were using AI-powered customer intelligence to save hours each week and boost their NPS scores. But all good things take a plan, and Pendo’s own team needed to figure out how we could start using the power of Zelta to achieve these same […]